Shipping policy
At Blossom Paws we know how excited you are to receive your order — and how much your pet is going to love it. Here is everything you need to know about how we get it to your door.
Order Processing
All orders are processed within 1 to 3 business days of receiving your order confirmation email. During busy periods such as sales events and holidays, processing may take slightly longer — we will always communicate any delays to you proactively.
Orders are not processed or dispatched on weekends or public holidays. If you place your order on a Friday evening, it will begin processing on the next business day.
You will receive a confirmation email the moment your order is placed, and a second email with your tracking number as soon as it ships.
Where We Ship
We ship to the following countries and regions:
- United States — all 50 states including Alaska and Hawaii
- Canada
- Europe — all major European countries
- Australia
- New Zealand
Do not see your country listed? Email us at support@blossompaw.com and we will do everything we can to accommodate your order.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United States | 7 to 15 business days |
| Canada | 10 to 18 business days |
| Europe | 12 to 20 business days |
| Australia | 12 to 20 business days |
| New Zealand | 14 to 22 business days |
These are estimates based on standard carrier performance and are not guaranteed. Delays caused by customs processing, carrier disruptions or circumstances outside our control may occasionally extend these timeframes. We appreciate your patience when this happens.
Shipping Costs
We believe getting great products to your pet should not cost a fortune.
- Free standard shipping on all orders over $35 USD — no code needed, applied automatically
- Flat rate shipping on orders under $35 USD — the exact rate will be displayed clearly at checkout before you complete your purchase
- No hidden fees — what you see at checkout is what you pay
International orders may be subject to additional shipping charges based on destination. All applicable rates are shown at checkout before payment.
Order Tracking
Once your order ships you will receive an email containing your tracking number and a direct link to follow your package in real time. Please allow 2 to 3 business days after receiving your tracking number for the carrier's system to update with the latest information.
You can also visit our Track Your Order page at any time to check the status of your delivery. If your tracking has not updated after 5 business days from your shipping confirmation email, contact us at support@blossompaw.com and we will investigate straight away.
Customs, Duties and Import Taxes
International orders may be subject to customs fees, import duties or taxes imposed by your country's government. These charges are the sole responsibility of the buyer and are not included in our product prices or shipping fees.
We have no control over customs processing times or fees. If you have questions about what charges may apply in your country, we recommend contacting your local customs office before placing your order.
Lost or Significantly Delayed Packages
We stand behind every order we send. If your package has not arrived within the following timeframes from your shipping confirmation email, please contact us immediately:
- United States — 20 business days
- Canada and International — 30 business days
Email us at support@blossompaw.com with your order number and we will open an investigation with the carrier immediately. If your package is confirmed lost we will either reship your order at no charge or issue you a full refund — whichever you prefer. We do not leave our customers without a resolution.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please email us at support@blossompaw.com within 7 days of delivery with a photo of the item and your order number. We will send a replacement or process a full refund immediately. You will not need to return the damaged or incorrect item.
Important Notes
- Shipping times may be longer during peak periods such as Black Friday, Christmas and major sales events
- We are not responsible for delays caused by incorrect or incomplete shipping addresses — please double check your details at checkout
- Once an order has been dispatched we are unable to change the delivery address
- Risk of loss and title for products pass to you upon delivery to the carrier
Contact Us
Questions about your order or delivery? Our team is ready to help.
Email: support@blossompaw.com Response time: Within 24 hours, Monday to Saturday
We read and personally respond to every message.
— The Blossom Paws team