Privacy policy
Last updated: May 18, 2026
At Blossom Paws, your privacy matters to us as much as your pet's happiness does. This Privacy Policy explains clearly and honestly how we collect, use and protect your personal information when you shop with us, visit our website or get in touch with our team. Please take a few minutes to read it — it matters.
By using our store you acknowledge that you have read and understood this policy.
What Information We Collect
When you shop with us or interact with our store, we may collect the following types of personal information:
Contact details — your name, email address, phone number, billing address and shipping address.
Payment information — credit card, debit card or other payment details processed securely through our payment providers. We do not store your full card details on our servers.
Account information — your username, password and account preferences if you create an account with us.
Order information — the products you view, add to your cart and purchase, as well as your order history, returns and exchanges.
Communications — any messages you send us through email, chat or contact forms.
Device and usage information — your IP address, browser type, device information and how you navigate our website. This helps us improve your shopping experience.
How We Use Your Information
We use your personal information only for legitimate purposes that benefit you directly:
- To process your orders, payments and deliveries
- To send you order confirmations, shipping updates and tracking information
- To respond to your questions and customer support requests
- To send you promotional emails and offers — you can unsubscribe at any time
- To improve our website, product selection and overall shopping experience
- To prevent fraud and keep your account secure
- To comply with legal obligations where required
We do not sell your personal information to third parties. Ever.
How We Share Your Information
We only share your information with trusted parties who help us run our store and serve you better:
Shopify — our store platform processes your data to power the shopping experience. You can read Shopify's privacy policy at shopify.com/legal/privacy.
Payment processors — to securely handle your transactions.
Shipping and fulfilment partners — to get your order delivered to your door.
Marketing partners — to show you relevant advertising based on your browsing and purchase history, where you have consented to this.
Legal authorities — where required by law, court order or to protect the rights and safety of our customers and our business.
We require all third parties to respect your privacy and handle your data in accordance with applicable law.
Cookies and Tracking
We use cookies and similar technologies to improve your experience on our website, remember your preferences, analyse how visitors use our store and serve relevant advertising. You can manage your cookie preferences through your browser settings at any time.
Your Rights
Depending on where you live, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate information
- Delete your personal information from our records
- Opt out of targeted advertising or the sale of your personal information
- Receive a copy of your data in a portable format
- Withdraw consent at any time where we rely on your consent to process your data
EU and UK customers — you have additional rights under GDPR including the right to object to processing and restrict how we use your data. You also have the right to lodge a complaint with your local data protection authority.
California residents — you have additional rights under CCPA. To opt out of the sharing of your personal information for targeted advertising purposes, visit the relevant section of our website or contact us directly.
To exercise any of these rights, email us at support@blossompaw.com and we will respond within the timeframe required by applicable law.
Children's Privacy
Our store is not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us at support@blossompaw.com and we will delete it promptly.
International Data Transfers
As a global store we may transfer, store and process your information in countries other than where you reside. Where your data is transferred outside the European Economic Area or the United Kingdom, we rely on recognised legal mechanisms such as the European Commission's Standard Contractual Clauses to ensure your information remains protected to the same standard.
How We Protect Your Information
We take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data during transmission and storage. However, no method of internet transmission is 100% secure and we cannot guarantee absolute security. We strongly recommend using a secure password and not sharing your account credentials with anyone.
How Long We Keep Your Information
We retain your personal information for as long as necessary to provide you with our services, maintain your account, comply with legal obligations, resolve disputes and enforce our agreements. When your information is no longer needed it is securely deleted or anonymised.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we do, we will update the date at the top of this page and notify you where required. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, want to exercise your rights or have a concern about how we handle your data, we would love to hear from you.
Email: support@blossompaw.com
Response time: Within 24 hours, Monday to Saturday
We take every inquiry seriously and respond personally to every message.
— The Blossom Paws team