FAQ
Frequently Asked Questions
Got a question? You are in the right place. Find answers to the most common questions below — or email us at support@blossompaw.com and we will get back to you within 24 hours.
Shipping Questions
How long does shipping take?
We ship to the United States only. Standard delivery takes 7 to 15 business days after your order is processed. Most orders arrive sooner than that. You will receive a tracking number by email the moment your order ships so you can follow it every step of the way.
Is shipping free?
Yes — we offer free standard shipping on all orders over $45 USD. Orders under $45 are charged a flat shipping rate shown at checkout before you complete your purchase. No surprises, no hidden fees.
Do you ship to Canada or internationally?
Yes — we ship worldwide. We currently deliver to the United States, Canada, Europe, Australia and New Zealand. Shipping rates and estimated delivery times for your country will be displayed at checkout before you complete your purchase.
Estimated delivery times by region:
- United States — 7 to 15 business days
- Canada — 10 to 18 business days
- Europe — 12 to 20 business days
- Australia — 12 to 20 business days
- New Zealand — 14 to 22 business days
All international orders are sent with a tracking number so you can follow your package from dispatch to delivery. If you have a question about shipping to a specific country or city, email us at support@blossompaw.com and we will confirm everything for you before you order.
Order Questions
Can I cancel or change my order?
Yes — orders can be cancelled or changed within 24 hours of being placed. After that window your order may already be processing with our supplier and changes may not be possible. If you need to make a change, email us immediately at support@blossompaw.com with your order number and we will do everything we can to help.
How do I track my order?
Once your order ships you will receive an email with your tracking number and a direct link to track your package. You can also visit our Track Your Order page at any time. If your tracking number is not updating after 5 business days, contact us and we will look into it straight away.
My order has not arrived — what do I do?
If your order has not arrived within 20 business days of your confirmation email, please contact us at support@blossompaw.com with your order number. We will investigate immediately and resolve it for you — whether that means locating the shipment, resending your order or issuing a full refund. We do not leave our customers waiting.
I received the wrong item — what do I do?
We are sorry about that — mistakes occasionally happen. Email us at support@blossompaw.com with a photo of what you received and your order number. We will send the correct item at no extra charge or refund you in full. Your choice.
Returns and Refunds
What is your return policy?
We offer a 30-day hassle-free return policy on all orders. If you are not completely satisfied with your purchase for any reason, contact us within 30 days of receiving your order and we will arrange a return and issue a full refund — no lengthy explanations required. We trust our customers.
My item arrived damaged — what do I do?
We sincerely apologise for that. Please take a clear photo of the damaged item and email it to support@blossompaw.comwithin 7 days of receiving your order. We will send a replacement or process a full refund immediately — whichever you prefer. You will not need to return the damaged item.
How long does a refund take to process?
Once we confirm your return or refund request, the amount is processed within 3 to 5 business days back to your original payment method. You will receive a confirmation email when it has been issued.
Product Questions
Are your products safe for pets?
Absolutely. Every product in our store is carefully selected with pet safety as the first priority. We only stock items that meet rigorous safety standards and that we would confidently use for our own pets. If you ever have a specific question about a product's materials or suitability for your pet, email us and we will give you a straight answer.
Do you have a guarantee?
Yes — we stand behind everything we sell with our Happy Pet Guarantee. If your pet does not love the product or it does not perform as described, contact us within 30 days and we will refund you in full. No conditions, no questions asked. Your pet's happiness is our responsibility.
How do I know which product is right for my pet?
Each product page includes detailed information about sizing, compatibility and what type of pet it is designed for. If you are still unsure, email us at support@blossompaw.com with your pet's breed, size and age and we will personally recommend the best option for them.
Are your products the same as what I might find on Amazon or AliExpress?
We source our products from trusted suppliers and every item is individually reviewed before being listed in our store. We stand behind every product with our 30-day guarantee — something most marketplace sellers do not offer.
Still Have Questions?
We genuinely love hearing from our customers and their pets. If your question is not answered above, we are always happy to help.
Email us: support@blossompaw.com Response time: Within 24 hours, Monday to Saturday
We read and personally respond to every single message.
— The Blossom Paws team